As a general rule, your employee must have made a contribution within 11 months to be able to re-join and not had any refunds. If an employee leaves a business and then re-joins a few months later, they can sign back up to Pluxee Childcare Vouchers, as long as they had a voucher enter their account within the last 11 months, however, if they joined the Tax-Free Childcare scheme when they left you, they cannot re-join with us. Instead, they should continue with the TFC scheme. All examples below are to be used as guidance, but if you have a specific question then please let us know (don't forget to include the employee name and your customer number!)
No refunds
Example 1 - Permitted
No order January to November
Order placed in December
Example 2 - Not Permitted
No order placed January to December
The below shows the effect that refunds have on their account. If they have a refund of 11 months or more then they are immediately unable to re-join the scheme.
Example 3 - Permitted
No order January to June
Had a refund of 3 months worth of vouchers
This pushes them to effectively had no deductions for 3 months so pushed their date forwards to September
Example 4 - Not Permitted
No order January to November
Had 2 months of refunds
This pushes them to effectively had no deductions for 3 months so pushed their date forwards to February a year later.
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