Transacting

Are e-vouchers secure?
E-vouchers are fully secure. Employees use their username and password to log in. Security information is also provided which is requested if an employee ca...
Sat, 23 Jan, 2021 at 7:47 PM
Can employees be reimbursed for unused vouchers?
It is your decision as an employer whether an employee can be reimbursed for unused vouchers.   If you agree to this, you must complete one of the forms b...
Sat, 23 Jan, 2021 at 8:04 PM
Can I cancel employee vouchers?
Yes, vouchers can be cancelled before being spent. A credit note will be issued for the face value of the unspent vouchers. Please follow the process he...
Sat, 23 Jan, 2021 at 7:51 PM
Can I pay by Direct Debit?
Absolutely! We're here to make your life as easy as possible and setting up a Direct Debit can be a huge time saver for many of your departments.   P...
Sat, 23 Jan, 2021 at 8:01 PM
Can I place a standing order for vouchers?
You cannot place a standing order as, like payroll, every order for childcare vouchers is treated separately. If we do not receive an order for a pay period...
Sat, 23 Jan, 2021 at 7:55 PM
Can my staff re-join after leaving?
As a general rule, your employee must have made a contribution within 11 months to be able to re-join and not had any refunds. This doesn't include any...
Thu, 25 Mar, 2021 at 7:01 PM
Does it matter how much an employee earns?
You must ensure that employees’ net pay (salary after vouchers) does not go below the Lower Earnings Limit (LEL). This is to ensure the minimum amount of NI...
Sat, 23 Jan, 2021 at 7:55 PM
How and when do I order childcare vouchers for my employees?
Orders are made using your online portal. They are usually organised to coincide with your business’ pay periods – for example, weekly, fortnightly, four we...
Sat, 23 Jan, 2021 at 8:07 PM
How do I make payments?
You can make payments either by Direct Debit or BACS transfer. Weekly and fortnightly orders must be paid by Direct Debit to tie in with payment schedules o...
Sat, 23 Jan, 2021 at 8:08 PM
How long does it take to set up a scheme with Sodexo?
Our childcare voucher scheme can be set up quickly and easily online, usually within 3-4 working days. Once your organisation and employees are registered w...
Sat, 23 Jan, 2021 at 8:09 PM