How and when do I order childcare vouchers for my employees?

Orders are made using your online portal. They are usually organised to coincide with your business’ pay periods – for example, weekly, fortnightly, four weekly or by calendar month. Orders must be placed for each pay period. If Sodexo does not receive an order, vouchers will not be credited to parents.

Employers select the employees that they wish to include on the order and the delivery date (the date employees are to receive the vouchers) to submit the order.

Orders must be sent a minimum of five working days before the date they are required to be credited into employees’ accounts.

For small employers with only a few people on the scheme, they are able to select auto-ordering in Settings > My Preferences section, which means that their voucher order is automatically raised and an invoice sent to the employer for payment.