Can employees be reimbursed for unused vouchers?

Modified on Mon, 27 Nov 2023 at 01:21 PM

It is your decision as an employer whether an employee can be reimbursed for unused vouchers.


If you agree to this, you must complete one of the forms below (please choose a format based on your PC compatibility). Please then press " Can't find what you're looking for" above, and attach the fully completed form. Incomplete or incorrectly completed forms will delay this process. 

We cannot advise you the balance of an employee's account, they must advise this to you directly, we can then confirm or decline the amount is correct if required.


Once received, we will process this within 7 working days and return the funds to you as a credit on your account. The credit note(s) will be available on your online account and deducted from your next invoice(s).


Please note that if you pay Pluxee via direct debit, credit will automatically be deducted from your next payment(s).

The returned vouchers must be put back through payroll, so that the required tax and national insurance are deducted.

N.B. - we will provide credit notes per order that's being cancelled, not one lump sum. This allows you to trace this back exactly, so, if the employee had 12 orders of £1, you will receive 12 separate credit notes of £1. We cannot change this as this allows an audit trail through our system.

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