My Account

How can I see the scheme terms and conditions?
You are able to view the scheme terms and conditions in full by logging in to your account online and scrolling to the bottom of the page, please then click...
Wed, 1 Dec, 2021 at 2:12 PM
How do I change my company name?
You can change this by logging in to https://childcare.mysodexo.co.uk/login/employer and heading to My Details > Settings. Any future order or invoice wi...
Mon, 24 May, 2021 at 4:39 PM
How do I use the Childcare Voucher scheme?
Our support portal should answer many of your questions, we've also attached a handy all-in-one guide for your support too. If this hasn't answere...
Sat, 23 Jan, 2021 at 5:32 PM
I have no employees showing?
If you have gone to place your order and have received an error message to say you currently have no employees, please head back to your dashboard at https:...
Mon, 13 Jun, 2022 at 3:10 PM
Invoicing
All invoices are generated 24 to 48 hours after your order has been placed. Our automated system will handle this for us, based on what's been ordered....
Mon, 6 Jun, 2022 at 2:34 PM
My employees haven't received their vouchers?
There are a couple of things to check before speaking to our Customer Care team. Double-check the order has been made. To do this, log in and head to M...
Mon, 6 Jun, 2022 at 2:36 PM
TUPE (Transfer of Undertakings (Protection of Employment))
Your business may go through changes and we're here to support you on that journey. Depending on the direction of the business transfer you'll nee...
Tue, 8 Mar, 2022 at 11:24 AM
Username or Password Reset
To receive a username reminder, please click here. To receive a password reset, please click here. Please allow 30 minutes for the email to arrive. ...
Sat, 23 Jan, 2021 at 7:46 PM
What can I change on my account?
You can make many changes on our online portal, securely, 24 hours a day. Please ensure you're logged in to the newer version of our site for full func...
Mon, 4 Apr, 2022 at 3:46 PM
What is CAPTCHA?
We've recently updated our website, and we need to make sure that the user logging in is a human! CAPTCHA is a widely used system to make sure this is ...
Wed, 2 Mar, 2022 at 3:03 PM