We've recently updated our website, and we need to make sure that the user logging in is a human! CAPTCHA is a widely used system to make sure this is the case and has been recently introduced on our website. If you're getting an error message asking you to complete this, but can't see the box below, then please try the following.


  • Try clearing cache and cookies to start again.
  • Try an alternate device or browser (remember to keep updating your devices or browsers to stay safe online!)



If you're unable to log in after following the above steps, please click "I can't find what I'm looking for" and raise a query with us. Please include the following;

  1. Device Make
  2. Device Model
  3. Operating System
  4. Browser (Chrome/Edge/Safari etc)
  5. Screenshot of the error