General

Accessibility Options
Did you know our friendly Customer Care Team are trained to accept calls using BT Relay? If you are hard of hearing, or you are speech impaired, and you...
Wed, 22 Sep, 2021 at 3:32 PM
Are Childcare Vouchers available for the self-employed?
The government doesn’t allow self-employed parents to take part in employer-supported childcare voucher schemes. This is because they do not pay tax under P...
Sat, 23 Jan, 2021 at 8:13 PM
Are pension scheme contributions affected?
This depends on your pension scheme. Most pension providers are happy to accept vouchers as notional pay. Sodexo recommends that you check with your pension...
Sat, 23 Jan, 2021 at 8:14 PM
Can an employee backdate childcare vouchers if they re-join the scheme part way through the tax year?
HMRC does allow working parents to backdate vouchers under certain circumstances within a tax year, but this is at your discretion.   The childcare vouche...
Sat, 23 Jan, 2021 at 8:14 PM
Can employees leave the scheme?
HMRC guidance suggests that employees can leave the scheme at any time. However, we ask that employees stay for a minimum of one month to avoid unnecessary ...
Sat, 23 Jan, 2021 at 8:15 PM
Can my employees use any type of childcare?
Employees can only pay registered childcare, up to the age of 15 with their vouchers. This may include breakfast clubs, after school clubs, nurseries, child...
Sat, 23 Jan, 2021 at 8:16 PM
Do the vouchers have an expiry date?
Childcare vouchers are valid for 30 months after the date of issue. Therefore, employees can save them up to use at times when they may need extra childcare...
Sat, 23 Jan, 2021 at 8:17 PM
Does the scheme differ if employees are paid weekly or fortnightly?
Orders must still be placed at least five working days before payday and an order must be received for each pay period. If you are ordering childcare vouche...
Sat, 23 Jan, 2021 at 8:18 PM
How can I contact you?
If you would like further advice or information, please get in touch with the team.   Email: Click Here Phone: 0800 328 7411* Post: Sodexo Motivation So...
Mon, 15 Feb, 2021 at 12:24 PM
How do e-vouchers work?
E-vouchers work in a similar way to online banking. Parents are assigned a personal e-voucher account through which they arrange payments directly into thei...
Sat, 23 Jan, 2021 at 8:21 PM